Terms of Service

Welcome to T.kays Agrocosmetics. These Terms of Service explain how you may use our website, browse our content, purchase our products, interact with our brand, and access our services. By using this website, placing an order, signing up to our mailing list, creating an account, or engaging with any part of our website, you agree to these terms.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use this website or place an order through it.

About T.kays Agrocosmetics

T.kays Agrocosmetics is a skincare brand focused on balanced wellness, holistic skincare, and potent formulations inspired by traditional African ingredients. Our products are designed to support healthy skin and help address concerns such as acne, hyperpigmentation, excess oil, uneven skin tone, dryness, dullness, and general skin maintenance.

Our brand values include holistic skincare, product potency, mental wellness, diversity, inclusivity, community, equality, and the use of vegan, herbal, organic, and natural ingredients where applicable.

Business Information

• Business name: T.kays Agrocosmetics
• Founder: Teejay Olakojo
• Business type: Sole Proprietorship
• Email: info@tkayscosmetics.com

Use of This Website

You agree to use this website only for lawful purposes. You must not use this website in a way that may damage, interrupt, overload, or impair the website or interfere with any other user's access.

You must not:

• Use this website for fraudulent purposes
• Attempt to gain unauthorised access to the website or customer accounts
• Copy, reproduce, scrape, steal, or misuse our website content
• Upload harmful software, viruses, spam, or malicious code
• Misrepresent yourself or provide false information when placing an order
• Use our brand name, images, product descriptions, or content without permission

Product Information

We aim to provide clear and accurate information about our products, including product descriptions, ingredient information, usage instructions, suitability, size, price, and product benefits. However, product packaging, ingredient lists, appearance, colour, texture, or scent may vary slightly due to product updates, natural ingredient variation, reformulation, or supplier changes.

Where we describe a product as vegan, herbal, organic, natural, cruelty free, sustainable, or ingredient transparent, this will be based on the information available to us and the formulation used for that product. Customers should always read the product label and ingredient list before use.

Skincare Results and Product Claims

T.kays Agrocosmetics products are cosmetic products and are not medicines. Our products are designed to support the appearance, feel, care, and maintenance of the skin. They are not intended to diagnose, cure, prevent, or treat medical conditions.

Any visible result statement, customer review, testimonial, before and after image, or user generated content reflects individual experience. Results may vary depending on skin type, skin condition, product use, lifestyle, consistency, sensitivity, allergies, and other personal factors.

If you have a serious skin condition, broken skin, infection, allergic reaction, severe acne, eczema, psoriasis, pregnancy related skin concerns, or any medical concern, please speak to a qualified healthcare professional or dermatologist before using any new skincare product.

Patch Testing and Customer Responsibility

We strongly recommend that customers carry out a patch test before using any new product. Apply a small amount of product to a discreet area of skin and wait at least 24 hours before full use.

Stop using the product immediately if you experience irritation, swelling, burning, itching, rash, discomfort, or any unusual reaction. Seek medical advice if symptoms continue or worsen.

Customers are responsible for reading product instructions, ingredient lists, warnings, and suitability guidance before use.

Cosmetic Compliance

T.kays Agrocosmetics aims to comply with applicable UK cosmetic product requirements before products are made available for sale. This includes appropriate product safety assessment, responsible person arrangements, product information requirements, labelling information, and customer safety standards.

Customers should not use any product in a way that is inconsistent with the product label or instructions.

Orders

When you place an order on our website, you agree that all information you provide is accurate, complete, and up to date. This includes your name, billing address, delivery address, email address, phone number, and payment information.

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean your order has been accepted. We reserve the right to refuse, cancel, or limit an order where necessary, including where:

• A product is unavailable
• Payment cannot be authorised
• Delivery information is incomplete or incorrect
• There is a pricing or product information error
• We suspect fraud, misuse, or unauthorised activity
• We are unable to fulfil the order for legal or operational reasons

Prices and Payment

All prices are shown in pounds sterling unless stated otherwise. Prices may change at any time, but changes will not affect orders already accepted.

The final price payable will be shown at checkout, including applicable taxes, shipping charges, discounts, or promotional codes. Payment must be made through the payment methods available at checkout. We do not store your full card details on our website. Payment processing is handled by Stripe, a trusted and PCI-compliant payment provider.

Discount Codes and Promotions

From time to time, T.kays Agrocosmetics may offer discount codes, referral codes, bundle offers, seasonal promotions, or limited offers. These offers may be subject to specific conditions such as expiry dates, product exclusions, minimum spend, one use per customer, or limited stock.

We reserve the right to amend, withdraw, or cancel promotions at any time where necessary.

Delivery

Delivery options, estimated delivery times, and shipping costs will be shown at checkout based on your delivery location and order weight. We ship to the UK, Europe, Africa, and the Rest of the World.

We aim to dispatch orders within the stated timeframe, but delivery times are estimates and may be affected by courier delays, bank holidays, weather, customs checks, stock levels, or other factors beyond our control.

You are responsible for providing the correct delivery address. We are not responsible for failed delivery caused by incorrect or incomplete address information.

Returns, Refunds, and Cancellations

As an online customer, you may have cancellation rights under UK consumer law. However, skincare and cosmetic products may not be returnable once opened, used, unsealed, or tampered with for hygiene and safety reasons.

You may request a cancellation or return if:

• The product is unopened, unused, and in its original packaging
• The product seal has not been broken
• You contact us within the stated return period
• The product is not excluded from return for hygiene or safety reasons

We may offer a refund, replacement, or store credit where a product arrives damaged, faulty, incorrect, or not as described.

To request a return or refund, contact us at info@tkayscosmetics.com with your order number, photographs where relevant, and a clear explanation of the issue.

Refunds will usually be processed to the original payment method after the returned product has been received and inspected.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 3 days of delivery. Please include your order number, a description of the issue, and clear photographs of the product, packaging, and delivery label.

We will review the issue and may offer a replacement, refund, or other suitable resolution.

Product Availability

Products are subject to availability. We may discontinue, update, reformulate, rename, repackage, or limit products at any time.

If an item becomes unavailable after you place an order, we will contact you to offer a refund, replacement, or alternative product where possible.

Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure. You must not share your password with others. If you believe your account has been accessed without permission, please contact us immediately.

We may suspend or close accounts that are used fraudulently, abusively, or in breach of these terms.

Reviews, Testimonials, and User Generated Content

Customers may be invited to submit reviews, testimonials, photographs, videos, comments, skincare journey updates, or social media content relating to T.kays Agrocosmetics products.

By submitting content to us or tagging T.kays Agrocosmetics publicly, you confirm that:

• The content is your own
• You have permission from anyone shown in the content
• Your review is honest and based on your real experience
• The content does not infringe another person's rights
• The content does not contain unlawful, abusive, misleading, or offensive material

If we want to use your content on our website, social media, advertising, packaging, or other marketing materials, we will seek your permission where appropriate.

No Professional Medical Advice

Information on this website, including blogs, ingredient guides, product descriptions, skincare tips, tutorials, and social media content, is provided for general information only. It should not be treated as medical, dermatological, or professional healthcare advice.

Intellectual Property

All website content belongs to T.kays Agrocosmetics or is used with permission. This includes text, images, product names, product descriptions, brand values, logos, graphics, videos, website design, packaging concepts, blog content, captions, tutorials, and other creative assets.

You must not copy, reproduce, publish, sell, distribute, edit, upload, imitate, or commercially exploit any content from this website without written permission from T.kays Agrocosmetics.

Privacy and Data Protection

We respect your privacy. When you use this website, place an order, sign up to our mailing list, contact us, or create an account, we may collect and use personal information such as your name, email address, address, phone number, order history, payment reference, preferences, and website usage information.

Please read our Privacy Notice and Cookie Policy for full details on how we collect, use, store, share, and protect your personal information.

Third Party Links and Services

Our website may contain links to third party websites, social media platforms, payment providers, delivery partners, review platforms, or content providers. We are not responsible for the content, privacy practices, security, or terms of third party websites.

Limitation of Liability

Nothing in these terms excludes liability where it would be unlawful to do so. However, T.kays Agrocosmetics will not be responsible for indirect losses, loss of profit, loss of opportunity, loss of data, business interruption, or losses caused by misuse of our products or failure to follow product instructions.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be posted on this website with the updated date. Continued use of the website after changes are published means you accept the updated terms.

Contact Us

For questions about these Terms of Service, please contact:

• T.kays Agrocosmetics
• Email: info@tkayscosmetics.com