Privacy Notice

This Privacy Notice explains how T.kays Agrocosmetics collects, uses, stores, and protects your personal information when you visit our website, sign up to our mailing list, create an account, place an order, contact us, leave a review, or interact with our brand online.

We are committed to protecting your privacy and being transparent about how we use your data.

Who We Are

T.kays Agrocosmetics is the data controller responsible for your personal information.

• Business name: T.kays Agrocosmetics
• Founder: Teejay Olakojo
• Business address: Cardiff, UK
• Email: info@tkayscosmetics.com

What Personal Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Billing address and delivery address
• Order details and payment reference
• Customer account details
• Product and skin concern preferences (if you choose to provide them)
• Newsletter signup and marketing consent records
• Customer reviews and testimonials
• Messages sent through contact forms, WhatsApp, email, or social media
• Website usage data, IP address, and device information
• Cookie consent records
• Competition or giveaway entry details
• Customer service history

We do not intentionally collect sensitive personal data unless you choose to provide it. If you tell us about skin conditions, allergies, health concerns, or other sensitive information, we will only use it to respond to your enquiry or provide relevant customer support.

How We Collect Personal Information

We may collect personal data when you:

• Place an order or create a customer account
• Sign up to our newsletter
• Use a discount or referral code
• Contact us through the website, email, or WhatsApp
• Leave a review or submit a testimonial
• Take part in a survey, competition, or giveaway
• Interact with our social media pages or click on our adverts
• Use our website (via cookies and analytics tools, where consent is given)

Why We Use Your Personal Information

We may use your personal information to:

• Process and deliver your order
• Send order confirmations and delivery updates
• Respond to your questions and manage customer service
• Process refunds, returns, and replacements
• Create and manage customer accounts
• Send newsletters and marketing messages where you have given consent
• Improve our website, products, and services
• Measure advertising performance (where consent is given)
• Prevent fraud and protect our website
• Comply with legal, tax, accounting, and regulatory obligations
• Manage reviews, testimonials, and user generated content

Lawful Basis for Using Your Personal Data

Contract

We use your data to process orders, deliver products, manage payments, provide customer service, and handle returns or refunds.

Consent

We rely on consent when you sign up to receive newsletters, promotional emails, or certain personalised marketing communications. You can withdraw consent at any time.

Legal Obligation

We may use and keep certain data to comply with tax, accounting, consumer protection, product safety, and legal requirements.

Legitimate Interests

We may use data where necessary for our legitimate business interests, such as improving our website, preventing fraud, managing customer relationships, and measuring basic business performance, provided your rights do not override those interests.

Newsletter and Marketing Consent

When you sign up to the T.kays Agrocosmetics newsletter, you agree to receive emails about our products, skincare tips, promotions, offers, launches, events, educational content, and brand updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Skin Concern and Preference Data

We may ask about your skin type, skincare goals, or product preferences to help recommend suitable products or improve our product range. You do not have to provide this information.

If you choose to share this, we will use it only for the purpose explained at the point of collection, such as product recommendation or customer support.

Who We Share Your Data With

We may share personal data with trusted service providers who help us run the business, including:

• Website hosting and ecommerce platform providers
• Supabase — database, authentication, and file storage
• Stripe — secure payment processing
• Resend — transactional and marketing email
• Delivery and courier companies
• Analytics providers (where consent is given)
• Advertising platforms (where consent is given)
• Accountants or professional advisers
• Regulators or authorities where legally required

We only share information where necessary and require third parties to protect your data.

Payment Data

Payments are processed through Stripe, a secure and PCI-compliant payment provider. We do not store your full payment card details on our website.

International Transfers

Some of our service providers may process data outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place as required by UK data protection law.

How Long We Keep Your Data

• Order and transaction records: Up to 6 years for tax and accounting purposes
• Customer service messages: Up to 2 years after the enquiry is closed
• Newsletter data: Until you unsubscribe or your contact becomes inactive
• Marketing consent records: As long as needed to demonstrate consent history
• Website analytics data: According to the analytics tool settings
• Competition data: For the duration of the competition and a short period after

Your Rights

You have rights under UK data protection law, including:

• The right to be informed about how your data is used
• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict how we use your data
• The right to object to certain uses of your data
• The right to data portability in certain circumstances
• The right to withdraw consent at any time
• The right to complain to the Information Commissioner's Office

To exercise your rights, contact us at info@tkayscosmetics.com.

How We Protect Your Data

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction. These steps include secure website systems, trusted payment providers, Supabase row-level security, restricted access controls, and regular review of our data practices.

Children

Our website is not intended for children under 13. We do not knowingly collect personal data from children without appropriate parental consent. If you believe a child has provided personal data to us, please contact us.

Cookies

We use cookies and similar technologies on our website. Please read our Cookie Policy for full details.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will be posted on our website with the updated date.

Contact Us

For privacy questions or to exercise your rights, contact:

• T.kays Agrocosmetics
• Email: info@tkayscosmetics.com